A focused two-day leadership workshop designed to elevate our standards and ensure Ikos Andalusia continues to position itself among the very best in luxury hospitality. This session will challenge us to refine what already works, calibrate our understanding of premium positioning and make deliberate decisions that elevate the entire guest experience. Through structured “Decision Lab” […]
This immersive workshop is designed to elevate our Host team from table management to emotion management - transforming every interaction into a meaningful guest moment. Through practical cases and real Ikos scenarios, we will establish clear behavioural standards and install a shared language of warm luxury, confidence and elegance. Training Objectives: Establish clear behavioural standards […]
During this on-site 1-hour session, participants will focus on: Service standards Upselling techniques Wine service ritual Opening & decanting Suggestive selling Delivered by George Papadopoulos, the session is designed for all F&B employees.
During this on-site 1-hour session, participants will focus on wines from the following regions: Bordeaux Tuscany Burgundy This session's goal is to strengthen storytelling and regional knowledge when interacting with international guests. Delivered by George Papadopoulos, the session is designed for all F&B employees.
During this on-site 1-hour session, participants will focus on wines from the following Greek regions: Santorini – Assyrtiko Naoussa – Xinomavro Nemea – Agiorgitiko This session's goal is to increase employees' confidence when recommending Greek wines. Delivered by George Papadopoulos, the session is designed for all F&B employees.
During this on-site 1-hour session, participants will focus on prestige cuvées and luxury positioning. Key Houses: Dom Pérignon Krug Louis Roederer Cristal This session's goal is to increase sales of premium products. Delivered by George Papadopoulos, the session is designed for all F&B employees.
