“The Infinite Welcome” Host Excellence Workshop

This immersive workshop is designed to elevate our Host team from table management to emotion management – transforming every interaction into a meaningful guest moment.

Through practical cases and real Ikos scenarios, we will establish clear behavioural standards and install a shared language of warm luxury, confidence and elegance.

Training Objectives:

• Establish clear behavioural standards across 5 critical guest moments
• Elevate communication style with certainty, warmth and elegance
• Turn the “extra mile” into sustainable, measurable micro-actions
• Strengthen guest experience consistency across all restaurants
• Equip the team to manage pressure with calmness and control

By the end of the session, Hosts & Hostesses will share a common standard, clearer expectations and practical tools to create memorable, personalised experiences from the very next shift.