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  • Management Essentials | IKI

    Management Essentials | IKI

    Ikos Kissamos
    Management Essentials

    Agenda 26/01 L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 09:30-11:00 Induction for New Managers/ Train The Trainer (Facilitation Methodology) | 11:15-15:00 Agenda 29/01 HR Essentials | 09:30-11:00 Performance Management Alignment | 11:45-14:15 Talent Development Tools (R&A, Feedback channels) | 14:30-15:15 Agenda 30/01 Sustainability Highlights | 09:30-10:15 OPEX/CAPEX/Payroll (MIS) | 10:30-12:15 GDPR & Compliance […]

  • Induction TTT | *New Trainers IKI

    Ikos Kissamos
    Train the Trainer

    About this Session This highly interactive session is designed to prepare and coach selected team members to effectively deliver the organizational Induction Training Program to the operational teams of their Resort. Participants will learn how to create engaging and memorable learning experiences that meet the highest standards and lead to tangible, long-lasting business results. 🎯 […]

  • Management Essentials | IOC & IOL

    Ikos Oceania +1 more
    Management Essentials

     IOC Agenda Day 1 HR Essentials | 09:30-11:15 L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 11:30-13:00 Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45 Sustainability Highlights | 15:00-15:45 Agenda Day 2 Facilitation Methodology | 09:30-11:15 Performance Management Alignment | 11:30-14:45 Talent Development Tools (R&A, Feedback channels) | 15:00-15:45 Agenda Day 3 Guest […]

  • A/R Procedures in CRS

    Ikos Kissamos +13 more
    D2D Sessions

    About this Session In this D2D session, we focus on the A/R procedures within the CRS environment and how they support accurate financial flows across the properties. By mastering the correct steps for handling bookings, payments, and internal communication, participants ensure smooth reconciliation, consistency in reporting, and operational alignment across departments. This knowledge empowers CRS […]

  • Induction TTT | *New Trainers IOC & IOL

    Ikos Oceania +1 more
    Train the Trainer

    About this Session This highly interactive session is designed to prepare and coach selected team members to effectively deliver the organizational Induction Training Program to the operational teams of their Resort. Participants will learn how to create engaging and memorable learning experiences that meet the highest standards and lead to tangible, long-lasting business results. 🎯 […]

  • Management Essentials | IAN

    Ikos Andalusia
    Management Essentials

     Agenda Day 10/02 Performance Management Alignment | 09:30-12:15 Talent Development Tools (R&A, Feedback channels) | 13:00-13:45 Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45 Agenda Day 11/02 HR Essentials | 09:30-11:15 Facilitation Methodology | 11:30-13:45 GDPR & Compliance Training | 14:00-14:45 Ambassadors Program | 15:00-15:45 Agenda Day 12/02 Guest Journey Map/ Operating Standards | 09:30-10:15 […]

  • A/R Procedures in CRS

    Corporate Departments
    D2D Sessions

    About this Session In this D2D session, we focus on the A/R procedures within the CRS environment and how they support accurate financial flows across the properties. By mastering the correct steps for handling bookings, payments, and internal communication, participants ensure smooth reconciliation, consistency in reporting, and operational alignment across departments. This knowledge empowers CRS […]

  • Induction TTT | *New Trainers IAN

    Ikos Andalusia
    Train the Trainer

    About this Session This highly interactive session is designed to prepare and coach selected team members to effectively deliver the organizational Induction Training Program to the operational teams of their Resort. Participants will learn how to create engaging and memorable learning experiences that meet the highest standards and lead to tangible, long-lasting business results. 🎯 […]

  • A/R Procedures in VIP

    Ikos Kissamos +13 more
    D2D Sessions

    About this Session This D2D session outlines the A/R responsibilities within the VIP department, with a focus on handling payments connected to guest services and coordinating with internal and external stakeholders. Understanding these processes ensures accuracy in deposits, payment confirmations, and communication flows, all of which support transparent reporting and timely revenue recognition. Participants will […]

  • Management Essentials | IDA & IOD

    Ikos Odisia +1 more
    Management Essentials

    IDA Agenda Day 17/02 Performance Management Alignment | 09:30-12:15 Talent Development Tools (R&A, Feedback channels)| 13:00-13:45 Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45 Agenda Day 18/02 L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 09:30-11:15 Facilitation Methodology | 11:30-13:00 GDPR & Compliance Training | 14:00-14:45 Ambassadors Program| 15:00-15:45 Agenda Day 19/02 HR […]

  • A/R pre-opening Catch-up RDM | D2D IOC

    Ikos Oceania
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • A/R pre-opening Catch-up RDM | D2D IOL

    Ikos Olivia
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • A/R pre-opening Catch-up RDM | D2D IAR

    Ikos Aria
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • A/R pre-opening Catch-up RDM | D2D IAN

    Ikos Andalusia
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • The Listening Leader: Mastering the Most Underrated Skill [EN]

    Ikos Andalusia +13 more
    Masterclass Series

    The purpose of “The Listening Leader”, is inspire leaders providing the insights and tools needed to deepen their capacity to listen with intention, discern facts from feelings, and respond with clarity and empathy. Drawing on insights from leading experts and today’s most successful leaders, this course will focus on active listening, empathetic communication, as and will explore practical tools for meeting people where they […]

  • A/R pre-opening Catch-up RDM | D2D IPP

    Ikos Porto Petro
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • Induction TTT | *New Trainers IOD & IDA

    Ikos Dassia +1 more
    Train the Trainer

    About this Session This highly interactive session is designed to prepare and coach selected team members to effectively deliver the organizational Induction Training Program to the operational teams of their Resort. Participants will learn how to create engaging and memorable learning experiences that meet the highest standards and lead to tangible, long-lasting business results. 🎯 […]

  • Presentation Essentials

    Corporate Departments +14 more
    Online Training
    D2D Sessions

    About this Session In this D2D session, we focus on building practical, accessible presentation skills for anyone who wants to communicate more clearly and confidently. Whether participants are completely new to PowerPoint or simply want to improve the way they structure and deliver presentations, this session provides the fundamentals in a simple, supportive way. We […]

  • A/R pre-opening Catch-up RDM | D2D SB

    Sani Beach
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • A/R pre-opening Catch-up RDM | D2D PS

    Porto Sani
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • Management Essentials | SM

    Sani Marina
    Management Essentials

    Agenda Day 1 L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 09:30-11:00 HR Essentials | 11:30-13:00 Workplace Violence & Harassment - Recognition, Prevention and Response| 13:00-15:30 Agenda Day 2 Performance Management Alignment | 09:30-12:00 Talent Development Tools (R&A, Feedback channels) | 12:25-13:00 Facilitation Methodology | 14:00-15:45 Agenda Day 3 Guest Feedback, KPIs and […]

  • The Aesthetic Leader: How Atmosphere Shapes Influence [EN]

    Ikos Andalusia +14 more
    Masterclass Series

    This Masterclass introduces Aesthetic Leadership as a practice of leading through presence, atmosphere and sensory awareness rather than formal authority. Through vivid examples from hospitality and service, Marc Stierand reveals how everyday actions can become meaningful expressions of leadership. 

  • Fire Safety Training – Evacuation (Fire Department) IDA-IOD

    Ikos Dassia +1 more
    Safety & Security

    Training by the local Fire Brigade.  This session will cover: general fire safety principles, the use of fire extinguishers, and building evacuation procedures. Participation: as many employees as possible (fundamental fire safety topics).

  • A/R pre-opening Catch-up RDM | D2D IOD

    Ikos Odisia
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • A/R pre-opening Catch-up RDM | D2D IDA

    Ikos Dassia
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • Fire Safety Training – Advanced Fire Truck IDA-IOD

    Ikos Dassia +1 more
    Safety & Security

    Training by the local Fire Brigade.  Intervention and fire suppression using breathing apparatus in compartmentalized enclosed. Participation: Security Managers, Maintenance, Security Officers

  • A/R pre-opening Catch-up RDM | D2D SA

    Sani Asterias
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • A/R pre-opening Catch-up RDM | D2D SD

    Sani Dunes
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]

  • A/R pre-opening Catch-up RDM | D2D SC

    Sani Club
    Online Training
    D2D Sessions

    About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]