Management Essentials | IKI

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Event Series: Management Essentials | IKI
January 26 @ 9:00 am - February 2 @ 5:00 pm EET

Agenda 26/01

  • L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 09:30-11:00
  • Induction for New Managers/ Train The Trainer (Facilitation Methodology) | 11:15-15:00

Agenda 29/01

  • HR Essentials | 09:30-11:00
  • Performance Management Alignment | 11:45-14:15
  • Talent Development Tools (R&A, Feedback channels) | 14:30-15:15

Agenda 30/01

  • Sustainability Highlights | 09:30-10:15
  • OPEX/CAPEX/Payroll (MIS) | 10:30-12:15
  • GDPR & Compliance Training | 13:00-13:45
  • Ambassadors Program | 14:00-14:45

Agenda 02/02

  • Guest Journey Map/ Operating Standards | 09:30-10:15
  • Service Recovery Outcomes/ Guest Feedback & KPIs | 10:30-11:15
  • Facilitation Methodology | 11:30-13:45
  • Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45

SIG Management Essentials Training Program

Details

Organizational Unit

Other

Language
English
Eligibility
Departmental
Role Level
Manager
Department
Entertainment, Food & Beverage, Front Office, Gardens, Housekeeping, Kitchen, Kids, Maintenance, Markets, Security, Spa, Sports & Recreation, Warehouse

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