A/R Procedures in VIP
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About this Session
This D2D session outlines the A/R responsibilities within the VIP department, with a focus on handling payments connected to guest services and coordinating with internal and external stakeholders.
Understanding these processes ensures accuracy in deposits, payment confirmations, and communication flows, all of which support transparent reporting and timely revenue recognition. Participants will gain clarity on how VIP procedures align with Group standards and how their actions influence the daily reconciliation process.
🎯 Learning Objectives
By the end of the session, participants will be able to:
Understand how A/R workflows operate within VIP and how they connect with other departments.
Issue and track proforma invoices accurately and manage deposit-related processes for B2B and B2C cases.
Apply the correct communication formats when liaising with external stakeholders, ensuring AR visibility and consistency.
Acknowledge the impact of timely and accurate A/R handling on departmental efficiency and the overall financial cycle.
🎓 Target Audience
VIP Team Members, Team Leaders, and staff involved in coordinating guest services, managing payments, and communicating with external stakeholders.
