Training by the local Fire Brigade. This session will cover: general fire safety principles, the use of fire extinguishers, and building evacuation procedures. Participation: as many employees as possible (fundamental fire safety topics).
The 2-day “Welcome Onboard” Induction learning journey, designed specifically for all new employees, includes comprehensive content across the following key modules: Belief, Mission, Vision, Values (BMVV) Our Service and Our Guests The Decalogue of Excellence I know my Resort & I am Synced Safety & Security Sustainability The Induction training program reflects our ongoing investment […]
About this Session The Babysitting Training will allow our resorts to offer a service that is in line with the expectations of their guests. A professional babysitting service allows parents the freedom to enjoy their valued time, and demonstrates our commitment to safe, consistent, and professional childcare. You will be provided with the necessary information […]
Agenda Day 1 HR Essentials | 09:30-11:15 L&D| 11:30-13:00 Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45 Sustainability Highlights | 15:00-15:45 Agenda Day 2 Induction for New Managers/ Train The Trainer | 09:15-11:30 Ambassadors Program | 14:00-14:45 Agenda Day 3 Guest Journey Map/ Operating Standards | 09:30-10:15 Service Recovery Outcomes/ Guest Feedback & KPIs| 10:30-11:15 […]
The 2-day “Welcome Onboard” Induction learning journey, designed specifically for all new employees, includes comprehensive content across the following key modules: Belief, Mission, Vision, Values (BMVV) Our Service and Our Guests The Decalogue of Excellence I know my Resort & I am Synced Safety & Security Sustainability The Induction training program reflects our ongoing investment […]
About VIP Experiences D2D Session In this D2D session, we unveil an extensive range of VIP services, immersing our guests in the realm of luxury hospitality and everlasting memories. From seamless airport pick-ups and enchanting yacht cruises to exclusive private tours, wine tasting, and exhilarating helicopter rides, our guests can indulge in a myriad of […]
About this Session In this D2D session, we underscore the importance of staying informed about the latest updates in accounting procedures at the Front Office & Spa. Their understanding of these updates is pivotal for a smooth hotel operation, ensuring accuracy in financial transactions, transparency in guest billing, and overall operational efficiency. This knowledge empowers […]
About this Session The Sani/Ikos App is a mobile application designed to enhance our guests' experience. It provides access to browse Sani Resort and its services, explore digital menus, and easily make reservations for restaurants and leisure activities. Guests can also stay informed about upcoming events through the event calendar, navigate to the respective Resort […]
About this Session In this D2D session, we underscore the importance of staying informed about the latest updates in accounting procedures at the Front Office & Spa. Their understanding of these updates is pivotal for a smooth hotel operation, ensuring accuracy in financial transactions, transparency in guest billing, and overall operational efficiency. This knowledge empowers […]
About this Session The Babysitting Training will allow our resorts to offer a service that is in line with the expectations of their guests. A professional babysitting service allows parents the freedom to enjoy their valued time, and demonstrates our commitment to safe, consistent, and professional childcare. You will be provided with the necessary information […]
About this Session This highly interactive session is designed to prepare and coach selected team members to effectively deliver the organizational Induction Training Program to the operational teams of their Resort. Participants will learn how to create engaging and memorable learning experiences that meet the highest standards and lead to tangible, long-lasting business results. 🎯 […]
Training by the local Fire Brigade. Intervention and fire suppression using breathing apparatus in compartmentalized enclosed. Participation: Security Managers, Maintenance, Security Officers
About this Session During the seminar, participants will have the opportunity to experience a variety of interactive scenarios that will help you build the confidence needed to perform CPR and use an Automated External Defibrillator (AED).Upon successful completion of the seminar, attendees will be certified to use an Automated External Defibrillator (AED). Learning Objectives By […]
About this Session The Sani Dine Around Programme is a culinary initiative that allows our guests to savor the diverse and delectable flavors offered across our resort's impressive array of restaurants. It is meticulously designed to cater to the discerning palates of our guests, providing an opportunity to explore a world of culinary delights, from […]
About this Session In this D2D session, we underscore the importance of staying informed about the latest updates in accounting procedures at the Front Office & Spa. Their understanding of these updates is pivotal for a smooth hotel operation, ensuring accuracy in financial transactions, transparency in guest billing, and overall operational efficiency. This knowledge empowers […]
About this Session During the seminar, participants will have the opportunity to experience a variety of interactive scenarios that will help you build the confidence needed to perform CPR and use an Automated External Defibrillator (AED).Upon successful completion of the seminar, attendees will be certified to use an Automated External Defibrillator (AED). Learning Objectives By […]
About this Session The Sani Rewards Programme is our way of expressing gratitude to our valued guests, both frequent visitors and newcomers, by offering a curated selection of benefits and privileges that enhance every aspect of their stay. It is designed to make the guest journey even more enjoyable, ensuring that their time with us […]
About this Session During our session we will present our sustainability pillars, the ESG - sustainability goals we have as a group, what practices we follow in order to achieve those goals and you will be informed about all the actions we take to support organizations and the local communities we reside in. 🎯 Learning […]
About this Session In this D2D session, we underscore the importance of staying informed about the latest updates in accounting procedures at the Front Office & Spa. Their understanding of these updates is pivotal for a smooth hotel operation, ensuring accuracy in financial transactions, transparency in guest billing, and overall operational efficiency. This knowledge empowers […]
About this Session This highly interactive session is designed to prepare and coach selected team members to effectively deliver the organizational Induction Training Program to the operational teams of their Resort. Participants will learn how to create engaging and memorable learning experiences that meet the highest standards and lead to tangible, long-lasting business results. 🎯 […]
Training by the local Fire Brigade. Fire suppression using fire extinguishers in enclosed (urban) environments. Participation: Heads of Department and Supervisors selected members from their teams
About this Session During the seminar, participants will have the opportunity to experience a variety of interactive scenarios that will help you build the confidence needed to perform CPR and use an Automated External Defibrillator (AED).Upon successful completion of the seminar, attendees will be certified to use an Automated External Defibrillator (AED). Learning Objectives By […]
About this Session During the seminar, participants will have the opportunity to experience a variety of interactive scenarios that will help you build the confidence needed to perform CPR and use an Automated External Defibrillator (AED).Upon successful completion of the seminar, attendees will be certified to use an Automated External Defibrillator (AED). Learning Objectives By […]
The 2-day “Welcome Onboard” Induction learning journey, designed specifically for all new employees, includes comprehensive content across the following key modules: Belief, Mission, Vision, Values (BMVV) Our Service and Our Guests The Decalogue of Excellence I know my Resort & I am Synced Safety & Security Sustainability The Induction training program reflects our ongoing investment […]
The 1-day “Essentials & Elevation” Induction learning journey is designed for team members who completed the 2-day Induction in the previous year. This refresher course builds on their existing knowledge and offers focused content across the following key modules: Welcome back Onboard (SIG history, milestones & Governance) Service Excellence & Emotional Intelligence BMVV | Living our […]
About ReviewPro - Digital Guest Satisfaction Survey D2D Session The Digital Guest Satisfaction Survey (GSS) is an invaluable tool that we use to assess how happy our guests are with our services and products. From the conduction of each survey, we can identify areas where there is room for improvement, track progress over time and […]
Training Objectives During this Ecolab training session, participants will focus on the correct use of chemicals as well as the inspection of all equipment and dosing systems, with the aim of ensuring smooth and reliable operation. Among other topics, participants will be trained on the following: Correct use and dosing of chemical products Descaling procedures […]
About VIP Experiences D2D Session In this D2D session, we unveil an extensive range of VIP services, immersing our guests in the realm of luxury hospitality and everlasting memories. From seamless airport pick-ups and enchanting yacht cruises to exclusive private tours, wine tasting, and exhilarating helicopter rides, our guests can indulge in a myriad of […]
