About this Session This D2D session outlines the A/R responsibilities within the VIP department, with a focus on handling payments connected to guest services and coordinating with internal and external stakeholders. Understanding these processes ensures accuracy in deposits, payment confirmations, and communication flows, all of which support transparent reporting and timely revenue recognition. Participants will […]
IDA Agenda Day 17/02 Performance Management Alignment | 09:30-12:15 Talent Development Tools (R&A, Feedback channels)| 13:00-13:45 Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45 Agenda Day 18/02 L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 09:30-11:15 Facilitation Methodology | 11:30-13:00 GDPR & Compliance Training | 14:00-14:45 Ambassadors Program| 15:00-15:45 Agenda Day 19/02 HR […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
The purpose of “The Listening Leader”, is inspire leaders providing the insights and tools needed to deepen their capacity to listen with intention, discern facts from feelings, and respond with clarity and empathy. Drawing on insights from leading experts and today’s most successful leaders, this course will focus on active listening, empathetic communication, as and will explore practical tools for meeting people where they […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
About this Session This highly interactive session is designed to prepare and coach selected team members to effectively deliver the organizational Induction Training Program to the operational teams of their Resort. Participants will learn how to create engaging and memorable learning experiences that meet the highest standards and lead to tangible, long-lasting business results. 🎯 […]
About this Session In this D2D session, we focus on building practical, accessible presentation skills for anyone who wants to communicate more clearly and confidently. Whether participants are completely new to PowerPoint or simply want to improve the way they structure and deliver presentations, this session provides the fundamentals in a simple, supportive way. We […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
Agenda Day 1 L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 09:30-11:00 HR Essentials | 11:30-13:00 Workplace Violence & Harassment - Recognition, Prevention and Response| 13:00-15:30 Agenda Day 2 Performance Management Alignment | 09:30-12:00 Talent Development Tools (R&A, Feedback channels) | 12:25-13:00 Facilitation Methodology | 14:00-15:45 Agenda Day 3 Guest Feedback, KPIs and […]
This Masterclass introduces Aesthetic Leadership as a practice of leading through presence, atmosphere and sensory awareness rather than formal authority. Through vivid examples from hospitality and service, Marc Stierand reveals how everyday actions can become meaningful expressions of leadership.
Training by the local Fire Brigade. This session will cover: general fire safety principles, the use of fire extinguishers, and building evacuation procedures. Participation: as many employees as possible (fundamental fire safety topics).
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
Training by the local Fire Brigade. Intervention and fire suppression using breathing apparatus in compartmentalized enclosed. Participation: Security Managers, Maintenance, Security Officers
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
High-impact inspirational keynote by Pedro Díaz Ridao (author of Better Leaders and Viaje al Liderazgo Consciente), in which we will explore the elements we need to develop at both an individual and team level in order to grow and make the most of the opportunities that arise in our environment, how to improve through change, and how to move […]
Training by the local Fire Brigade. Fire suppression using fire extinguishers in enclosed (urban) environments. Participation: Heads of Department and Supervisors selected members from their teams
Σχετικά με το Σεμινάριο Το σεμινάριο αφορά την παρουσίαση του νέου άμεσου ηλεκτρονικού συστήματος (ticket system) για τα αιτήματα BMS στην πλατφόρμα AIMMS. Ειδικότερα κατά τη διάρκεια του σεμιναρίου θα γίνει παρουσίαση του περιβάλλοντος του προγράμματος. Παράλληλα θα αναλυθούν οι μέθοδοι εισαγωγής αιτημάτων και οι κύριες κατηγορίες ενώ θα γίνει και επίδειξη λειτουργίας για να […]
A focused two-day leadership workshop designed to elevate our standards and ensure Ikos Andalusia continues to position itself among the very best in luxury hospitality. This session will challenge us to refine what already works, calibrate our understanding of premium positioning and make deliberate decisions that elevate the entire guest experience. Through structured “Decision Lab” […]
PORTO SANI Agenda Day 1 HR Essentials | 09:30-11:00 L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 11:30-13:00 Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45 Ambassadors Program | 15:00-15:45 Agenda Day 2 Sustainability Highlights | 09:30-10:15 GDPR & Compliance Training | 10:30-11:15 Talent Development Tools (R&A, Feedback channels) | 11:30-12:15 Performance Management […]
About this Session The training course covers the importance of energy and water as resources and provides practical strategies for energy and water conservation for every department. It includes interactive discussions on engaging staff, emphasizes the integration of sustainability into day-to-day operations and attempts the creation of a conservation-focused culture. Lastly, it highlights the importance […]
About VIP Experiences D2D Session In this D2D session, we unveil an extensive range of VIP services, immersing our guests in the realm of luxury hospitality and everlasting memories. From seamless airport pick-ups and enchanting yacht cruises to exclusive private tours, wine tasting, and exhilarating helicopter rides, our guests can indulge in a myriad of […]
About this Session Guests at Ikos Resorts can savor a challenging game of tennis, explore the countryside by bike, or simply work out in the gym. During this D2D session, we will unveil a broad spectrum of wellness, fitness, and sports activities for our guests to discover and relish throughout their holiday. 🎯 Learning Objectives […]
About this Session The training course covers the importance of energy and water as resources and provides practical strategies for energy and water conservation for every department. It includes interactive discussions on engaging employees, emphasizes the integration of sustainability into day-to-day operations and attempts the creation of a conservation-focused culture. Lastly, it highlights the importance […]
