In this seminar, Dr Nikolaos Dimitriadis presents the neuroscience of empathy, how we connect to other people and what we can do to improve it. He is explaining different empathy types, their barriers and how to boost them within and outside the company.
About this Session The training course covers the importance of energy and water as resources and provides practical strategies for energy and water conservation for every department. It includes interactive discussions on engaging staff, emphasizes the integration of sustainability into day-to-day operations and attempts the creation of a conservation-focused culture. Lastly, it highlights the importance […]
A focused two-day leadership workshop designed to elevate our standards and ensure Ikos Andalusia continues to position itself among the very best in luxury hospitality. This session will challenge us to refine what already works, calibrate our understanding of premium positioning and make deliberate decisions that elevate the entire guest experience. Through structured “Decision Lab” […]
High-impact inspirational keynote by Pedro Díaz Ridao (author of Better Leaders and Viaje al Liderazgo Consciente), in which we will explore the elements we need to develop at both an individual and team level in order to grow and make the most of the opportunities that arise in our environment, how to improve through change, and how to move […]
This Masterclass introduces Aesthetic Leadership as a practice of leading through presence, atmosphere and sensory awareness rather than formal authority. Through vivid examples from hospitality and service, Marc Stierand reveals how everyday actions can become meaningful expressions of leadership.
About this Session In this D2D session, we focus on building practical, accessible presentation skills for anyone who wants to communicate more clearly and confidently. Whether participants are completely new to PowerPoint or simply want to improve the way they structure and deliver presentations, this session provides the fundamentals in a simple, supportive way. We […]
The purpose of “The Listening Leader”, is inspire leaders providing the insights and tools needed to deepen their capacity to listen with intention, discern facts from feelings, and respond with clarity and empathy. Drawing on insights from leading experts and today’s most successful leaders, this course will focus on active listening, empathetic communication, as and will explore practical tools for meeting people where they […]
About this Session In this D2D session, we will review common challenges and recurring mistakes from previous seasons, highlight best practices, and discuss how to apply them effectively. The goal is to ensure full understanding, alignment, and operational success for the upcoming season. 🎯 Learning Objectives By the end of the session, the participants will […]
About this Session This D2D session outlines the A/R responsibilities within the VIP department, with a focus on handling payments connected to guest services and coordinating with internal and external stakeholders. Understanding these processes ensures accuracy in deposits, payment confirmations, and communication flows, all of which support transparent reporting and timely revenue recognition. Participants will […]
About this Session This highly interactive session is designed to prepare and coach selected team members to effectively deliver the organizational Induction Training Program to the operational teams of their Resort. Participants will learn how to create engaging and memorable learning experiences that meet the highest standards and lead to tangible, long-lasting business results. 🎯 […]
Agenda Day 10/02 Performance Management Alignment | 09:30-12:15 Talent Development Tools (R&A, Feedback channels) | 13:00-13:45 Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45 Agenda Day 11/02 HR Essentials | 09:30-11:15 Facilitation Methodology | 11:30-13:45 GDPR & Compliance Training | 14:00-14:45 Ambassadors Program | 15:00-15:45 Agenda Day 12/02 Guest Journey Map/ Operating Standards | 09:30-10:15 […]
About this Session In this D2D session, we focus on the A/R procedures within the CRS environment and how they support accurate financial flows across the properties. By mastering the correct steps for handling bookings, payments, and internal communication, participants ensure smooth reconciliation, consistency in reporting, and operational alignment across departments. This knowledge empowers CRS […]
