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DTSTART;VALUE=DATE:20260302
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UID:10000214-1772409600-1772582399@hr-saniikos.com
SUMMARY:"Raising the Standards" Excellence Workshop
DESCRIPTION:A focused two-day leadership workshop designed to elevate our standards and ensure Ikos Andalusia continues to position itself among the very best in luxury hospitality. \nThis session will challenge us to refine what already works\, calibrate our understanding of premium positioning and make deliberate decisions that elevate the entire guest experience. \nThrough structured “Decision Lab” discussions and interactive calibration exercises\, we will align on clear actions\, ownership and implementation timelines. \nWorkshop Objectives: \n\nDefine and calibrate luxury standards aligned with our price positioning\nStrengthen awareness of the premium guest mindset\nReview and elevate key guest touchpoints (arrival\, restaurants\, rooms\, pools\, deluxe\, villas\, bars)\nApply the 5 Senses Framework to enhance emotional impact\nTranslate insight into clear commitments and strategic priorities\n\nBy the end of the workshop\, leaders will leave aligned\, committed and ready to raise the bar consistently across all departments.
URL:https://hr-saniikos.com/training/raising-the-standards-excellence-workshop/
LOCATION:Ikos Andalusia
CATEGORIES:F&B Workshops
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DTSTART;TZID=Europe/Athens:20260324T090000
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UID:10000213-1774342800-1774368000@hr-saniikos.com
SUMMARY:"The Infinite Welcome" Host Excellence Workshop
DESCRIPTION:This immersive workshop is designed to elevate our Host team from table management to emotion management – transforming every interaction into a meaningful guest moment. \nThrough practical cases and real Ikos scenarios\, we will establish clear behavioural standards and install a shared language of warm luxury\, confidence and elegance. \nTraining Objectives: \n\nEstablish clear behavioural standards across 5 critical guest moments\nElevate communication style with certainty\, warmth and elegance\nTurn the “extra mile” into sustainable\, measurable micro-actions\nStrengthen guest experience consistency across all restaurants\nEquip the team to manage pressure with calmness and control\n\nBy the end of the session\, Hosts & Hostesses will share a common standard\, clearer expectations and practical tools to create memorable\, personalised experiences from the very next shift.
URL:https://hr-saniikos.com/training/the-infinite-welcome-host-excellence-workshop/
LOCATION:Ikos Andalusia
CATEGORIES:F&B Workshops
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