Opera PMS & Central Reservation System (CRS) | D2D IR

About this Session

A proficient understanding and effective use of our Opera Property Management System (PMS) are paramount for front office personnel. The PMS serves as the central hub for managing reservations, check-ins, and check-outs, streamlining daily operations. It empowers front office employees to provide efficient and personalized guest experiences.

With real-time data accessibility, the PMS enables quick decision-making, enhances communication across departments, and contributes to overall guest satisfaction.

🎯 Learning Objectives

By the end of the session, the participants will be able to:

• To answer guests’ reservations questions and queries, while working in the front of house operations.
• Know how to use the software for hotel booking and reservations. The case of a walk-in guest.
• Be aware of Reservations procedures and policies.
• Be familiarized with the different reservation types.

🎓 Target Audience

Front Office, Guest Relations & Back of House Agents