The link to join the online training will be available 15 minutes before the event starts.

About ReviewPro – Digital Guest Satisfaction Survey D2D Session

The Digital Guest Satisfaction Survey (GSS) is an invaluable tool that we use to assess how happy our guests are with our services and products. From the conduction of each survey, we can identify areas where there is room for improvement, track progress over time and get a benchmark against other businesses in the industry.

🎯 Learning Objectives

By the end of the session, the participants will be able to:
Recognize the significance and role of the GSS (Guest Satisfaction Survey)
Comprehend the rating system and NPS (Net Promoter Score)
Acquire proficiency in survey navigation and familiarity
Demonstrate an understanding of the survey questions
Gain insight into the objectives and procedures of the In-stay Survey.

🎓 Target Audience

All new Managers and seasonal employees of Operations

Details

Date:: March 9, 2026
Time:: 11:00 am - 12:00 pm EET
Training Category:: D2D Sessions

Trainers

: Athina Sevastidou | Reporting Specialist, Group Quality Assurance
: Anton Zhilnikov | Quality Assurance Process Auditing Specialist

Other

Language: English
Eligibility: Open to all
Role Level: Entry-level, Supervisor, Manager, Senior Leader
Department: Entertainment, Food & Beverage, Front Office, Gardens, Housekeeping, Kitchen, Kids, Maintenance, Markets, Security, Spa, Sports & Recreation