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X-WR-CALDESC:Events for Operations Training Calendar | SIG
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TZID:Europe/Athens
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BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260309T110000
DTEND;TZID=Europe/Athens:20260309T120000
DTSTAMP:20260420T232214
CREATED:20251009T072716Z
LAST-MODIFIED:20251010T054104Z
UID:10000032-1773054000-1773057600@hr-saniikos.com
SUMMARY:Digital Guest Satisfaction Survey (GSS)
DESCRIPTION:About ReviewPro – Digital Guest Satisfaction Survey D2D Session\nThe Digital Guest Satisfaction Survey (GSS) is an invaluable tool that we use to assess how happy our guests are with our services and products. From the conduction of each survey\, we can identify areas where there is room for improvement\, track progress over time and get a benchmark against other businesses in the industry. \n🎯 Learning Objectives\n\nBy the end of the session\, the participants will be able to:\nRecognize the significance and role of the GSS (Guest Satisfaction Survey)\nComprehend the rating system and NPS (Net Promoter Score)\nAcquire proficiency in survey navigation and familiarity\nDemonstrate an understanding of the survey questions\nGain insight into the objectives and procedures of the In-stay Survey.\n\n🎓 Target Audience\nAll new Managers and seasonal employees of Operations
URL:https://hr-saniikos.com/training/digital-guest-satisfaction-survey-gss/
LOCATION:Ikos Andalusia
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Sani-Resort-_-Family-on-the-beach-3_2880x1918-1-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260309T090000
DTEND;TZID=Europe/Athens:20260309T150000
DTSTAMP:20260420T232214
CREATED:20260311T082602Z
LAST-MODIFIED:20260311T082602Z
UID:10000223-1773046800-1773068400@hr-saniikos.com
SUMMARY:Fire Safety Training – Fire Truck SR
DESCRIPTION:Training by the local Fire Brigade.  \nFire suppression using fire extinguishers in enclosed (urban) environments. \nParticipation: Heads of Department and Supervisors selected members from their teams
URL:https://hr-saniikos.com/training/fire-safety-training-fire-truck-sr/
LOCATION:Sani Beach
CATEGORIES:Safety & Security
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260305T150000
DTEND;TZID=Europe/Athens:20260305T160000
DTSTAMP:20260420T232214
CREATED:20251015T054612Z
LAST-MODIFIED:20251015T054612Z
UID:10000087-1772722800-1772726400@hr-saniikos.com
SUMMARY:A/R Procedures in F&B Outlets | D2D SR
DESCRIPTION:About this Session\nIn this D2D session\, we underscore the importance of staying informed about the latest updates in financial procedures within the F&B sector. Being current with these developments is crucial for ensuring accuracy in transactions\, transparent financial reporting\, and overall operational efficiency. \nThis knowledge empowers F&B professionals to navigate the financial landscape adeptly\, proactively address any discrepancies\, and uphold the financial integrity of the establishment. \n🎯 Learning Objectives\nBy the end of the session\, the participants will be able to: \n\nComprehend the necessary A/R procedures and requirements\nDemonstrate an understanding of the way their actions affect the daily reconciliation process\nRecognize the significance of their role and performance\n\n🎓 Target Audience\nF&B Managers\, Assistant F&B Managers
URL:https://hr-saniikos.com/training/a-r-procedures-in-fb-outlets-d2d-sr/
LOCATION:Porto Sani
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Ikos-Aria-_-Oliva-Restaurant-Sevice_2880x1920-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260304T150000
DTEND;TZID=Europe/Athens:20260304T163000
DTSTAMP:20260420T232214
CREATED:20260212T082616Z
LAST-MODIFIED:20260225T132045Z
UID:10000181-1772636400-1772641800@hr-saniikos.com
SUMMARY:Empathy Under Pressure: Staying Human in Challenging Times [GR]
DESCRIPTION:In this seminar\, Dr Nikolaos Dimitriadis presents the neuroscience of empathy\, how we connect to other people and what we can do to improve it. He is explaining different empathy types\, their barriers and how to boost them within and outside the company. 
URL:https://hr-saniikos.com/training/empathy-under-pressure-staying-human-in-challenging-times-gr/
LOCATION:Ikos Aria
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260304T150000
DTEND;TZID=Europe/Athens:20260304T160000
DTSTAMP:20260420T232214
CREATED:20251015T114317Z
LAST-MODIFIED:20251015T114317Z
UID:10000096-1772636400-1772640000@hr-saniikos.com
SUMMARY:A/R Procedures in Markets | D2D Retail Manager
DESCRIPTION:About this Session\nIn this D2D session\, we underscore the importance of staying informed about the latest updates in financial procedures within the Markets sector. Being current with these developments is crucial for ensuring accuracy in transactions\, transparent financial reporting\, and overall operational efficiency. \nThis knowledge empowers professionals who work at the Markets to navigate the financial landscape adeptly\, proactively address any discrepancies\, and uphold the financial integrity of the establishment. \n🎯 Learning Objectives\nBy the end of the session\, the participants will be able to: \n\nComprehend the necessary A/R procedures and requirements\nDemonstrate an understanding of the way their actions affect the daily reconciliation process\nRecognize the significance of their role and performance\n\n🎓 Target Audience\nRetail Manager\, Sani/Ikos Group
URL:https://hr-saniikos.com/training/a-r-procedures-in-markets-d2d-retail-manager/
LOCATION:Sani Marina
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/ikos_dassia_anne_Semonin_2880x1925-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260227T130000
DTEND;TZID=Europe/Athens:20260227T140000
DTSTAMP:20260420T232214
CREATED:20251014T095400Z
LAST-MODIFIED:20251014T095400Z
UID:10000074-1772197200-1772200800@hr-saniikos.com
SUMMARY:BMS Siemens Design Systems\, FlexClient Training | D2D Session
DESCRIPTION:Σχετικά με το Σεμινάριο\nΤο σεμινάριο αφορά την παρουσίαση του νέου άμεσου ηλεκτρονικού συστήματος (ticket system) για τα αιτήματα BMS στην πλατφόρμα AIMMS. Ειδικότερα κατά τη διάρκεια του σεμιναρίου θα γίνει παρουσίαση του περιβάλλοντος του προγράμματος. Παράλληλα θα αναλυθούν οι μέθοδοι εισαγωγής αιτημάτων και οι κύριες κατηγορίες ενώ θα γίνει και επίδειξη λειτουργίας για να αναδειχθούν όλα τα πλεονεκτήματα και τα νέα χαρακτηριστικά. Τα αιτήματα μπορούν να αφορούν βασικές λειτουργίες π.χ. αλλαγές σε setpoints εξοπλισμού\, δημιουργία trends ή δήλωση βλάβης κάποιου συστήματος ή και επιπρόσθετες προχωρημένες δυνατότητες (αλλαγές γραφικού περιβάλλοντος\, σεναρίων αυτοματισμού\, ονοματοδοσία κλπ). \nΣτο δεύτερο μέρος θα παρουσιαστεί το νέο περιβάλλον εργασίας του συστήματος BMS Siemens Desigo Flex\, θα αναλυθούν τα επιμέρους μενού\, τα κομβία κλπ ώστε οι χρήστες να εξοικειωθούν τον τρόπο λειτουργίας τους και να λύσουν πιθανές απορίες που έχουν με συγκεκριμένα παραδείγματα. \n🎯 Μαθησιακά Αποτελέσματα\n\nΚατανόηση από τους υπεύθυνους συντήρησης του τρόπου χρήσης του νέου συστήματος για αιτήματα BMS.\nΚατανόηση από τους υπεύθυνους συντήρησης του τρόπου λειτουργίας των BMS από τα resorts ώστε να γίνεται καλύτερος χειρισμός.\nΕπίλυση τυχόν αποριών που έχουν οι χρήστες των BMS ως προς την πλατφόρμα Desigo Flex.\nΠροτάσεις για βελτίωση των συστημάτων Desigo Flex τόσο στην λειτουργικότητα όσο και στις ανάγκες των χρηστών τους.\nΥποστήριξη και διευκόλυνση της καθημερινής σας εργασίας σε θέματα  που αφορούν στη διαχείριση των συστημάτων αυτοματισμού.\n\n🎓 Συμμετέχοντες\nΟι υπεύθυνοι συντήρησης των resorts και γενικότερα το προσωπικό που χρησιμοποιεί τα BMS στα resorts.
URL:https://hr-saniikos.com/training/bms-siemens-design-systems-flexclient-training-d2d-session/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Ikos-Aria-_-Deluxe-pool-aerial_2801x2100-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260226T150000
DTEND;TZID=Europe/Athens:20260226T163000
DTSTAMP:20260420T232214
CREATED:20260212T081948Z
LAST-MODIFIED:20260225T132025Z
UID:10000180-1772118000-1772123400@hr-saniikos.com
SUMMARY:A Journey to Conscious Leadership (Viaje al Liderazgo Consciente) [ES]
DESCRIPTION:High-impact inspirational keynote by Pedro Díaz Ridao (author of Better Leaders and Viaje al Liderazgo Consciente)\, in which we will explore the elements we need to develop at both an individual and team level in order to grow and make the most of the opportunities that arise in our environment\, how to improve through change\, and how to move into action. A perspective on slowing down in order to gain momentum\, on optimism in the face of new challenges\, and on the importance of being well aligned. We will learn from inspiring examples from the world of sports to strengthen a sense of belonging and to highlight the importance of developing our own talent and that of the people around us. 
URL:https://hr-saniikos.com/training/a-journey-to-conscious-leadership-viaje-al-liderazgo-consciente-es/
LOCATION:Ikos Andalusia
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260224T150000
DTEND;TZID=Europe/Athens:20260224T163000
DTSTAMP:20260420T232214
CREATED:20260212T081156Z
LAST-MODIFIED:20260225T131946Z
UID:10000179-1771945200-1771950600@hr-saniikos.com
SUMMARY:The Aesthetic Leader: How Atmosphere Shapes Influence [EN]
DESCRIPTION:This Masterclass introduces Aesthetic Leadership as a practice of leading through presence\, atmosphere and sensory awareness rather than formal authority. Through vivid examples from hospitality and service\, Marc Stierand reveals how everyday actions can become meaningful expressions of leadership. 
URL:https://hr-saniikos.com/training/the-aesthetic-leader-how-atmosphere-shapes-influence-en/
LOCATION:Ikos Andalusia
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260224T090000
DTEND;TZID=Europe/Athens:20260227T170000
DTSTAMP:20260420T232214
CREATED:20260216T121107Z
LAST-MODIFIED:20260217T142342Z
UID:10000185-1771923600-1772211600@hr-saniikos.com
SUMMARY:Management Essentials | SM
DESCRIPTION:Agenda Day 1\n\nL&D (eLp\, D2D\, Induction\, Ops Training Calendar\, Leadership Essentials) | 09:30-11:00\nHR Essentials | 11:30-13:00\nWorkplace Violence & Harassment – Recognition\, Prevention and Response| 13:00-15:30\n\nAgenda Day 2\n\nPerformance Management Alignment | 09:30-12:00\nTalent Development Tools (R&A\, Feedback channels) | 12:25-13:00\nFacilitation Methodology | 14:00-15:45\n\nAgenda Day 3\n\nGuest Feedback\, KPIs and Analytics (Digital Surveys/ReviewPro\, TripAdvisor) | 09:30-10:15\nBrand Standards & SOPs | 10:30-11:15\nOPEX/CAPEX/Payroll (MIS) | 11:30-13:45\nAmbassadors Program | 14:15-15:00\nSustainability Highlights| 15:15-16:00\n\nAgenda Day 4\n\nGDPR & Compliance Training | 09:30-10:15\nInternal Communications (Intranet\, Viva\, MS Accounts) | 10:45-11:30\nTrain the Trainer/ Induction for new managers | 12:45-16:00\n\nSIG Management Essentials Training Program
URL:https://hr-saniikos.com/training/management-essentials-sm/
LOCATION:Sani Marina
CATEGORIES:Management Essentials
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260219T110000
DTEND;TZID=Europe/Athens:20260219T120000
DTSTAMP:20260420T232214
CREATED:20251209T081504Z
LAST-MODIFIED:20251209T100149Z
UID:10000152-1771498800-1771502400@hr-saniikos.com
SUMMARY:Presentation Essentials
DESCRIPTION:About this Session \nIn this D2D session\, we focus on building practical\, accessible presentation skills for anyone who wants to communicate more clearly and confidently. Whether participants are completely new to PowerPoint or simply want to improve the way they structure and deliver presentations\, this session provides the fundamentals in a simple\, supportive way. \nWe will walk through the basics of creating a presentation from scratch\, explore easy visual design principles\, and practice effective delivery techniques. Participants will also work hands-on with sample slides and learn how to refine and enhance them step by step.. \n🎯 Learning Objectives \nBy the end of the session\, participants will be able to: \nUnderstand the core principles of effective presentation structure and flow \nApply best practices in PowerPoint and visual design to create clear\, impactful slides \nDemonstrate effective delivery techniques\, including voice\, presence\, and audience engagement \nRefine and enhance existing presentations through hands-on practice and constructive feedback \n🎓 Target Audience \nAny employee required to deliver presentations or communicate information to teams or stakeholders.
URL:https://hr-saniikos.com/training/presentation-essentials/
LOCATION:Corporate Departments
CATEGORIES:D2D Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260218T150000
DTEND;TZID=Europe/Athens:20260218T163000
DTSTAMP:20260420T232214
CREATED:20260212T080809Z
LAST-MODIFIED:20260212T080842Z
UID:10000178-1771426800-1771432200@hr-saniikos.com
SUMMARY:The Listening Leader: Mastering the Most Underrated Skill [EN]
DESCRIPTION:The purpose of “The Listening Leader”\, is inspire leaders providing the insights and tools needed to deepen their capacity to listen with intention\, discern facts from feelings\, and respond with clarity and empathy. Drawing on insights from leading experts and today’s most successful leaders\, this course will focus on active listening\, empathetic communication\, as and will explore practical tools for meeting people where they are\, strengthening connection\, and fostering trust. This experience equips leaders to elevate conversations\, reduce misunderstandings\, and cultivate a more inclusive and responsive leadership presence.
URL:https://hr-saniikos.com/training/the-listening-leader-mastering-the-most-underrated-skill-en/
LOCATION:Ikos Andalusia
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260213T130000
DTEND;TZID=Europe/Athens:20260213T140000
DTSTAMP:20260420T232214
CREATED:20251209T135516Z
LAST-MODIFIED:20251209T135516Z
UID:10000155-1770987600-1770991200@hr-saniikos.com
SUMMARY:A/R Procedures in VIP
DESCRIPTION:About this Session \nThis D2D session outlines the A/R responsibilities within the VIP department\, with a focus on handling payments connected to guest services and coordinating with internal and external stakeholders.\nUnderstanding these processes ensures accuracy in deposits\, payment confirmations\, and communication flows\, all of which support transparent reporting and timely revenue recognition. Participants will gain clarity on how VIP procedures align with Group standards and how their actions influence the daily reconciliation process. \n  \n🎯 Learning Objectives \nBy the end of the session\, participants will be able to: \nUnderstand how A/R workflows operate within VIP and how they connect with other departments. \nIssue and track proforma invoices accurately and manage deposit-related processes for B2B and B2C cases. \nApply the correct communication formats when liaising with external stakeholders\, ensuring AR visibility and consistency. \nAcknowledge the impact of timely and accurate A/R handling on departmental efficiency and the overall financial cycle. \n  \n🎓 Target Audience \nVIP Team Members\, Team Leaders\, and staff involved in coordinating guest services\, managing payments\, and communicating with external stakeholders.
URL:https://hr-saniikos.com/training/a-r-procedures-in-vip/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/ikos_dassia_anne_Semonin_2880x1925-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260205T130000
DTEND;TZID=Europe/Athens:20260205T140000
DTSTAMP:20260420T232214
CREATED:20251209T134008Z
LAST-MODIFIED:20251209T134008Z
UID:10000153-1770296400-1770300000@hr-saniikos.com
SUMMARY:A/R Procedures in CRS
DESCRIPTION:About this Session \nIn this D2D session\, we focus on the A/R procedures within the CRS environment and how they support accurate financial flows across the properties. By mastering the correct steps for handling bookings\, payments\, and internal communication\, participants ensure smooth reconciliation\, consistency in reporting\, and operational alignment across departments. \nThis knowledge empowers CRS team members to manage A/R processes confidently\, prevent discrepancies\, and contribute to the financial integrity of the Group. \n  \n🎯 Learning Objectives \nBy the end of the session\, participants will be able to: \nUnderstand the end-to-end A/R workflow in CRS and how it supports daily financial operations. \nApply the correct procedures for issuing proforma invoices\, monitoring payments\, and coordinating with internal departments. \nUse the approved communication standards for B2B and B2C interactions with external stakeholders. \nRecognize how accurate A/R handling directly affects reconciliation\, revenue accuracy\, and reporting timelines. \n  \n🎓 Target Audience \nCRS Team Members\, Reservations Agents\, Supervisors\, and Coordinators involved in payment handling\, invoicing\, and cross-department collaboration.
URL:https://hr-saniikos.com/training/a-r-procedures-in-crs/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/ikos_dassia_anne_Semonin_2880x1925-scaled.jpg
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