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X-WR-CALDESC:Events for Operations Training Calendar | SIG
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BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260311T130000
DTEND;TZID=Europe/Athens:20260311T140000
DTSTAMP:20260420T232153
CREATED:20251020T061453Z
LAST-MODIFIED:20251020T061453Z
UID:10000100-1773234000-1773237600@hr-saniikos.com
SUMMARY:A/R Procedures in Front Office & Spa | D2D IAR
DESCRIPTION:About this Session\nIn this D2D session\, we underscore the importance of staying informed about the latest updates in accounting procedures at the Front Office & Spa. Their understanding of these updates is pivotal for a smooth hotel operation\, ensuring accuracy in financial transactions\, transparency in guest billing\, and overall operational efficiency. \nThis knowledge empowers the management of the Front Office & Spa department to proactively address any discrepancies\, fostering guest satisfaction and upholding the hotel’s financial integrity. \n🎯 Learning Objectives\nBy the end of the session\, the participants will be able to: \n\nComprehend the necessary AR procedures and requirements\nDemonstrate an understanding of the way their actions affect the daily reconciliation process\nRecognize the significance of their role and performance\n\n🎓 Target Audience\nRooms Division/ Front Office / Guest Relation/ Back Office / Spa Managers. Any manager handling transactions.
URL:https://hr-saniikos.com/training/a-r-procedures-in-front-office-spa-d2d-iar/
LOCATION:Ikos Aria
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Ikos-Porto-Petro_Lobby_2237_Vol.2_2880x1920-scaled-e1760939549945.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260311T130000
DTEND;TZID=Europe/Athens:20260311T140000
DTSTAMP:20260420T232153
CREATED:20251014T091126Z
LAST-MODIFIED:20251014T091126Z
UID:10000072-1773234000-1773237600@hr-saniikos.com
SUMMARY:Waste Management | D2D IR
DESCRIPTION:About this Session\nIn this session\, we will examine different aspects of waste management\, focusing on the significance of reducing\, reusing\, and recycling while adhering to proper procedures to align with our zero waste to landfill and zero single used plastic goals. \nWe will explore all related practices that affect your work in order to reduce the environmental impact of waste\, guiding us toward the goal of zero waste to landfill. \nFurthermore\, we will discuss best practices for managing hazardous materials (electrical appliances\, lighting bulbs\, cooking oils etc)\, improving waste segregation systems\, and how to comply with regulations that ensure safe and sustainable waste management. \n🎯 Learning Objectives\nBy the end of the training\, participants should be equipped to make informed decisions\, implement waste management practices\, and contribute to a sustainable future. \nHere are some key learning objectives for the training program: \n\nWaste Management Principles and Procedures\nThe principles of the waste management hierarchy: Reduce\, Reuse\, Recycle\, Recovery\, and Disposal.\nHow to implement the Zero Waste to Landfill goal.\nDiscuss the role of composting in reducing organic waste and promoting sustainability.\nWaste Segregation and Sorting\nCircular Economy\nHazardous Waste Management\nDifferent recycling methods for various types of waste (e.g.\, plastics\, metals\, paper\, glass).\n\n👨🎓 Target Audience\nAll seasonal & permanent employees of Operations
URL:https://hr-saniikos.com/training/waste-management-d2d-ir/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Sani-Club-_-Chef-at-Vegetable-Garden950_2880x1828-2-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260310T130000
DTEND;TZID=Europe/Athens:20260310T140000
DTSTAMP:20260420T232153
CREATED:20251014T064054Z
LAST-MODIFIED:20260224T073931Z
UID:10000067-1773147600-1773151200@hr-saniikos.com
SUMMARY:Sports & Recreation | D2D IAR
DESCRIPTION:About this Session\nGuests at Ikos Resorts can savor a challenging game of tennis\, explore the countryside by bike\, or simply work out in the gym. During this D2D session\, we will unveil a broad spectrum of wellness\, fitness\, and sports activities for our guests to discover and relish throughout their holiday. \n🎯 Learning Objectives\nBy the end of the session\, the participants will be able to: \n\nUnderstand the wellness concept of Ikos Resorts\nKnow the different sports facilities and their operating hours\nKnow the vast array of wellness & fitness activities and their operating hours\nKnow the pricing of services (e.g.: personal training)\nBe aware of the S&R Policies\nFamiliarize themselves with the booking system\n\n🎓 Target Audience\nAll seasonal employees of Operations
URL:https://hr-saniikos.com/training/sports-recreation-d2d-iar/
LOCATION:Ikos Aria
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Kids-Activities-Tennis-Class-2_2880x1921-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260309T130000
DTEND;TZID=Europe/Athens:20260309T140000
DTSTAMP:20260420T232153
CREATED:20251013T064300Z
LAST-MODIFIED:20260220T143346Z
UID:10000060-1773061200-1773064800@hr-saniikos.com
SUMMARY:Sani/Ikos Mobile App | D2D IR
DESCRIPTION:About this Session\nThe Sani/Ikos App is a mobile application designed to enhance our guests’ experience. It provides access to browse Sani Resort and its services\, explore digital menus\, and easily make reservations for restaurants and leisure activities. Guests can also stay informed about upcoming events through the event calendar\, navigate to the respective Resort they reside in\, using interactive maps\, and receive exclusive offers and updates. \n🎯Learning Objectives\nBy the end of the session\, the participants will be able to: \n\nExplain how to download and register in the App.\nComprehend the services and events accessible to guests through the App.\nManage and resolve possible App issues.\nKnow the main features of the Sani/Ikos App.\n\n🎓Target Audience\nFront Office\, Guest Relation Agents and any guest-facing seasonal employee
URL:https://hr-saniikos.com/training/sani-ikos-mobile-app-d2d-ir/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Ikos-Resorts_Couple-relaxing-on-the-beach_2880x1761-2-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260306T150000
DTEND;TZID=Europe/Athens:20260306T160000
DTSTAMP:20260420T232153
CREATED:20251015T055016Z
LAST-MODIFIED:20251015T055016Z
UID:10000088-1772809200-1772812800@hr-saniikos.com
SUMMARY:A/R Procedures in F&B Outlets | D2D IR
DESCRIPTION:About this Session\nIn this D2D session\, we underscore the importance of staying informed about the latest updates in financial procedures within the F&B sector. Being current with these developments is crucial for ensuring accuracy in transactions\, transparent financial reporting\, and overall operational efficiency. \nThis knowledge empowers F&B professionals to navigate the financial landscape adeptly\, proactively address any discrepancies\, and uphold the financial integrity of the establishment. \n🎯 Learning Objectives\nBy the end of the session\, the participants will be able to: \n\nComprehend the necessary A/R procedures and requirements\nDemonstrate an understanding of the way their actions affect the daily reconciliation process\nRecognize the significance of their role and performance\n\n🎓 Target Audience\nF&B Managers\, Assistant F&B Managers
URL:https://hr-saniikos.com/training/a-r-procedures-in-fb-outlets-d2d-ir/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Ikos-Aria-_-Oliva-Restaurant-Sevice_2880x1920-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260304T150000
DTEND;TZID=Europe/Athens:20260304T163000
DTSTAMP:20260420T232153
CREATED:20260212T082616Z
LAST-MODIFIED:20260225T132045Z
UID:10000181-1772636400-1772641800@hr-saniikos.com
SUMMARY:Empathy Under Pressure: Staying Human in Challenging Times [GR]
DESCRIPTION:In this seminar\, Dr Nikolaos Dimitriadis presents the neuroscience of empathy\, how we connect to other people and what we can do to improve it. He is explaining different empathy types\, their barriers and how to boost them within and outside the company. 
URL:https://hr-saniikos.com/training/empathy-under-pressure-staying-human-in-challenging-times-gr/
LOCATION:Ikos Aria
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260227T130000
DTEND;TZID=Europe/Athens:20260227T140000
DTSTAMP:20260420T232153
CREATED:20251014T095400Z
LAST-MODIFIED:20251014T095400Z
UID:10000074-1772197200-1772200800@hr-saniikos.com
SUMMARY:BMS Siemens Design Systems\, FlexClient Training | D2D Session
DESCRIPTION:Σχετικά με το Σεμινάριο\nΤο σεμινάριο αφορά την παρουσίαση του νέου άμεσου ηλεκτρονικού συστήματος (ticket system) για τα αιτήματα BMS στην πλατφόρμα AIMMS. Ειδικότερα κατά τη διάρκεια του σεμιναρίου θα γίνει παρουσίαση του περιβάλλοντος του προγράμματος. Παράλληλα θα αναλυθούν οι μέθοδοι εισαγωγής αιτημάτων και οι κύριες κατηγορίες ενώ θα γίνει και επίδειξη λειτουργίας για να αναδειχθούν όλα τα πλεονεκτήματα και τα νέα χαρακτηριστικά. Τα αιτήματα μπορούν να αφορούν βασικές λειτουργίες π.χ. αλλαγές σε setpoints εξοπλισμού\, δημιουργία trends ή δήλωση βλάβης κάποιου συστήματος ή και επιπρόσθετες προχωρημένες δυνατότητες (αλλαγές γραφικού περιβάλλοντος\, σεναρίων αυτοματισμού\, ονοματοδοσία κλπ). \nΣτο δεύτερο μέρος θα παρουσιαστεί το νέο περιβάλλον εργασίας του συστήματος BMS Siemens Desigo Flex\, θα αναλυθούν τα επιμέρους μενού\, τα κομβία κλπ ώστε οι χρήστες να εξοικειωθούν τον τρόπο λειτουργίας τους και να λύσουν πιθανές απορίες που έχουν με συγκεκριμένα παραδείγματα. \n🎯 Μαθησιακά Αποτελέσματα\n\nΚατανόηση από τους υπεύθυνους συντήρησης του τρόπου χρήσης του νέου συστήματος για αιτήματα BMS.\nΚατανόηση από τους υπεύθυνους συντήρησης του τρόπου λειτουργίας των BMS από τα resorts ώστε να γίνεται καλύτερος χειρισμός.\nΕπίλυση τυχόν αποριών που έχουν οι χρήστες των BMS ως προς την πλατφόρμα Desigo Flex.\nΠροτάσεις για βελτίωση των συστημάτων Desigo Flex τόσο στην λειτουργικότητα όσο και στις ανάγκες των χρηστών τους.\nΥποστήριξη και διευκόλυνση της καθημερινής σας εργασίας σε θέματα  που αφορούν στη διαχείριση των συστημάτων αυτοματισμού.\n\n🎓 Συμμετέχοντες\nΟι υπεύθυνοι συντήρησης των resorts και γενικότερα το προσωπικό που χρησιμοποιεί τα BMS στα resorts.
URL:https://hr-saniikos.com/training/bms-siemens-design-systems-flexclient-training-d2d-session/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Ikos-Aria-_-Deluxe-pool-aerial_2801x2100-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260226T150000
DTEND;TZID=Europe/Athens:20260226T163000
DTSTAMP:20260420T232153
CREATED:20260212T081948Z
LAST-MODIFIED:20260225T132025Z
UID:10000180-1772118000-1772123400@hr-saniikos.com
SUMMARY:A Journey to Conscious Leadership (Viaje al Liderazgo Consciente) [ES]
DESCRIPTION:High-impact inspirational keynote by Pedro Díaz Ridao (author of Better Leaders and Viaje al Liderazgo Consciente)\, in which we will explore the elements we need to develop at both an individual and team level in order to grow and make the most of the opportunities that arise in our environment\, how to improve through change\, and how to move into action. A perspective on slowing down in order to gain momentum\, on optimism in the face of new challenges\, and on the importance of being well aligned. We will learn from inspiring examples from the world of sports to strengthen a sense of belonging and to highlight the importance of developing our own talent and that of the people around us. 
URL:https://hr-saniikos.com/training/a-journey-to-conscious-leadership-viaje-al-liderazgo-consciente-es/
LOCATION:Ikos Andalusia
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260224T150000
DTEND;TZID=Europe/Athens:20260224T163000
DTSTAMP:20260420T232153
CREATED:20260212T081156Z
LAST-MODIFIED:20260225T131946Z
UID:10000179-1771945200-1771950600@hr-saniikos.com
SUMMARY:The Aesthetic Leader: How Atmosphere Shapes Influence [EN]
DESCRIPTION:This Masterclass introduces Aesthetic Leadership as a practice of leading through presence\, atmosphere and sensory awareness rather than formal authority. Through vivid examples from hospitality and service\, Marc Stierand reveals how everyday actions can become meaningful expressions of leadership. 
URL:https://hr-saniikos.com/training/the-aesthetic-leader-how-atmosphere-shapes-influence-en/
LOCATION:Ikos Andalusia
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260219T110000
DTEND;TZID=Europe/Athens:20260219T120000
DTSTAMP:20260420T232153
CREATED:20251209T081504Z
LAST-MODIFIED:20251209T100149Z
UID:10000152-1771498800-1771502400@hr-saniikos.com
SUMMARY:Presentation Essentials
DESCRIPTION:About this Session \nIn this D2D session\, we focus on building practical\, accessible presentation skills for anyone who wants to communicate more clearly and confidently. Whether participants are completely new to PowerPoint or simply want to improve the way they structure and deliver presentations\, this session provides the fundamentals in a simple\, supportive way. \nWe will walk through the basics of creating a presentation from scratch\, explore easy visual design principles\, and practice effective delivery techniques. Participants will also work hands-on with sample slides and learn how to refine and enhance them step by step.. \n🎯 Learning Objectives \nBy the end of the session\, participants will be able to: \nUnderstand the core principles of effective presentation structure and flow \nApply best practices in PowerPoint and visual design to create clear\, impactful slides \nDemonstrate effective delivery techniques\, including voice\, presence\, and audience engagement \nRefine and enhance existing presentations through hands-on practice and constructive feedback \n🎓 Target Audience \nAny employee required to deliver presentations or communicate information to teams or stakeholders.
URL:https://hr-saniikos.com/training/presentation-essentials/
LOCATION:Corporate Departments
CATEGORIES:D2D Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260218T150000
DTEND;TZID=Europe/Athens:20260218T163000
DTSTAMP:20260420T232153
CREATED:20260212T080809Z
LAST-MODIFIED:20260212T080842Z
UID:10000178-1771426800-1771432200@hr-saniikos.com
SUMMARY:The Listening Leader: Mastering the Most Underrated Skill [EN]
DESCRIPTION:The purpose of “The Listening Leader”\, is inspire leaders providing the insights and tools needed to deepen their capacity to listen with intention\, discern facts from feelings\, and respond with clarity and empathy. Drawing on insights from leading experts and today’s most successful leaders\, this course will focus on active listening\, empathetic communication\, as and will explore practical tools for meeting people where they are\, strengthening connection\, and fostering trust. This experience equips leaders to elevate conversations\, reduce misunderstandings\, and cultivate a more inclusive and responsive leadership presence.
URL:https://hr-saniikos.com/training/the-listening-leader-mastering-the-most-underrated-skill-en/
LOCATION:Ikos Andalusia
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260218T120000
DTEND;TZID=Europe/Athens:20260218T130000
DTSTAMP:20260420T232153
CREATED:20251024T122914Z
LAST-MODIFIED:20251029T082639Z
UID:10000141-1771416000-1771419600@hr-saniikos.com
SUMMARY:A/R pre-opening Catch-up RDM | D2D IAR
DESCRIPTION:About this Session\nIn this D2D session\, we will review common challenges and recurring mistakes from previous seasons\, highlight best practices\, and discuss how to apply them effectively. The goal is to ensure full understanding\, alignment\, and operational success for the upcoming season. \n🎯 Learning Objectives\nBy the end of the session\, the participants will be able to: \n\nComprehend the key departmental Accounts Receivable (A/R) procedures and requirements.\nDemonstrate an understanding of how their actions impact the daily reconciliation process.\nIdentify common A/R errors and apply strategies to prevent them.\nAddress and resolve inquiries related to A/R procedures with confidence.\n\n🎓 Target Audience\nRoom Division Managers\, Front Office Managers\, Duty Managers
URL:https://hr-saniikos.com/training/a-r-pre-opening-catch-up-rdm-d2d-iar/
LOCATION:Ikos Aria
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/20201130162652-54ce762a-me.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260213T130000
DTEND;TZID=Europe/Athens:20260213T140000
DTSTAMP:20260420T232153
CREATED:20251209T135516Z
LAST-MODIFIED:20251209T135516Z
UID:10000155-1770987600-1770991200@hr-saniikos.com
SUMMARY:A/R Procedures in VIP
DESCRIPTION:About this Session \nThis D2D session outlines the A/R responsibilities within the VIP department\, with a focus on handling payments connected to guest services and coordinating with internal and external stakeholders.\nUnderstanding these processes ensures accuracy in deposits\, payment confirmations\, and communication flows\, all of which support transparent reporting and timely revenue recognition. Participants will gain clarity on how VIP procedures align with Group standards and how their actions influence the daily reconciliation process. \n  \n🎯 Learning Objectives \nBy the end of the session\, participants will be able to: \nUnderstand how A/R workflows operate within VIP and how they connect with other departments. \nIssue and track proforma invoices accurately and manage deposit-related processes for B2B and B2C cases. \nApply the correct communication formats when liaising with external stakeholders\, ensuring AR visibility and consistency. \nAcknowledge the impact of timely and accurate A/R handling on departmental efficiency and the overall financial cycle. \n  \n🎓 Target Audience \nVIP Team Members\, Team Leaders\, and staff involved in coordinating guest services\, managing payments\, and communicating with external stakeholders.
URL:https://hr-saniikos.com/training/a-r-procedures-in-vip/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/ikos_dassia_anne_Semonin_2880x1925-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260205T130000
DTEND;TZID=Europe/Athens:20260205T140000
DTSTAMP:20260420T232153
CREATED:20251209T134008Z
LAST-MODIFIED:20251209T134008Z
UID:10000153-1770296400-1770300000@hr-saniikos.com
SUMMARY:A/R Procedures in CRS
DESCRIPTION:About this Session \nIn this D2D session\, we focus on the A/R procedures within the CRS environment and how they support accurate financial flows across the properties. By mastering the correct steps for handling bookings\, payments\, and internal communication\, participants ensure smooth reconciliation\, consistency in reporting\, and operational alignment across departments. \nThis knowledge empowers CRS team members to manage A/R processes confidently\, prevent discrepancies\, and contribute to the financial integrity of the Group. \n  \n🎯 Learning Objectives \nBy the end of the session\, participants will be able to: \nUnderstand the end-to-end A/R workflow in CRS and how it supports daily financial operations. \nApply the correct procedures for issuing proforma invoices\, monitoring payments\, and coordinating with internal departments. \nUse the approved communication standards for B2B and B2C interactions with external stakeholders. \nRecognize how accurate A/R handling directly affects reconciliation\, revenue accuracy\, and reporting timelines. \n  \n🎓 Target Audience \nCRS Team Members\, Reservations Agents\, Supervisors\, and Coordinators involved in payment handling\, invoicing\, and cross-department collaboration.
URL:https://hr-saniikos.com/training/a-r-procedures-in-crs/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/ikos_dassia_anne_Semonin_2880x1925-scaled.jpg
END:VEVENT
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