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X-WR-CALNAME:Operations Training Calendar | SIG
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X-WR-CALDESC:Events for Operations Training Calendar | SIG
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BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260304T150000
DTEND;TZID=Europe/Athens:20260304T163000
DTSTAMP:20260420T232034
CREATED:20260212T082616Z
LAST-MODIFIED:20260225T132045Z
UID:10000181-1772636400-1772641800@hr-saniikos.com
SUMMARY:Empathy Under Pressure: Staying Human in Challenging Times [GR]
DESCRIPTION:In this seminar\, Dr Nikolaos Dimitriadis presents the neuroscience of empathy\, how we connect to other people and what we can do to improve it. He is explaining different empathy types\, their barriers and how to boost them within and outside the company. 
URL:https://hr-saniikos.com/training/empathy-under-pressure-staying-human-in-challenging-times-gr/
LOCATION:Ikos Aria
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260302T120000
DTEND;TZID=Europe/Athens:20260302T130000
DTSTAMP:20260420T232034
CREATED:20251010T053617Z
LAST-MODIFIED:20251010T053847Z
UID:10000043-1772452800-1772456400@hr-saniikos.com
SUMMARY:Energy and Water Conservation Plan\, Basic Guidelines and Enhanced Resource Management | D2D IAN
DESCRIPTION:About this Session\nThe training course covers the importance of energy and water as resources and provides practical strategies for energy and water conservation for every department. It includes interactive discussions on engaging staff\, emphasizes the integration of sustainability into day-to-day operations and attempts the creation of a conservation-focused culture. \nLastly\, it highlights the importance of technologies such as building automation and information such as energy monitoring systems as powerful tools on detecting equipment failure\, leaks\, wasted energy and reduction of maintenance costs. \n🎯 Learning Objectives\nBy the end of the session\, the participants will be able to: \n\nUnderstand the fundamental concepts of energy and water conservation in our group resorts and their benefits to the environment and business\nAcquire practical strategies and take up specific actions for reducing energy consumption and water usage\nDevelop skills in engaging employees and guests in conservation efforts and understand the importance of creating a culture focused on sustainability\nMonitor and guide employees in a more effective manner on the day-to-day business\n\n🎓 Target Audience\nDepartmental Managers of Operations as well as personnel interested in Energy and Water aspects.
URL:https://hr-saniikos.com/training/energy-and-water-conservation-plan-basic-guidelines-and-enhanced-resource-management-d2d-ian/
LOCATION:Ikos Andalusia
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Sani-Resort-_-Forest-walks_2880x1901-1-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260302
DTEND;VALUE=DATE:20260304
DTSTAMP:20260420T232034
CREATED:20260227T113158Z
LAST-MODIFIED:20260227T113158Z
UID:10000214-1772409600-1772582399@hr-saniikos.com
SUMMARY:"Raising the Standards" Excellence Workshop
DESCRIPTION:A focused two-day leadership workshop designed to elevate our standards and ensure Ikos Andalusia continues to position itself among the very best in luxury hospitality. \nThis session will challenge us to refine what already works\, calibrate our understanding of premium positioning and make deliberate decisions that elevate the entire guest experience. \nThrough structured “Decision Lab” discussions and interactive calibration exercises\, we will align on clear actions\, ownership and implementation timelines. \nWorkshop Objectives: \n\nDefine and calibrate luxury standards aligned with our price positioning\nStrengthen awareness of the premium guest mindset\nReview and elevate key guest touchpoints (arrival\, restaurants\, rooms\, pools\, deluxe\, villas\, bars)\nApply the 5 Senses Framework to enhance emotional impact\nTranslate insight into clear commitments and strategic priorities\n\nBy the end of the workshop\, leaders will leave aligned\, committed and ready to raise the bar consistently across all departments.
URL:https://hr-saniikos.com/training/raising-the-standards-excellence-workshop/
LOCATION:Ikos Andalusia
CATEGORIES:F&B Workshops
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260226T150000
DTEND;TZID=Europe/Athens:20260226T163000
DTSTAMP:20260420T232034
CREATED:20260212T081948Z
LAST-MODIFIED:20260225T132025Z
UID:10000180-1772118000-1772123400@hr-saniikos.com
SUMMARY:A Journey to Conscious Leadership (Viaje al Liderazgo Consciente) [ES]
DESCRIPTION:High-impact inspirational keynote by Pedro Díaz Ridao (author of Better Leaders and Viaje al Liderazgo Consciente)\, in which we will explore the elements we need to develop at both an individual and team level in order to grow and make the most of the opportunities that arise in our environment\, how to improve through change\, and how to move into action. A perspective on slowing down in order to gain momentum\, on optimism in the face of new challenges\, and on the importance of being well aligned. We will learn from inspiring examples from the world of sports to strengthen a sense of belonging and to highlight the importance of developing our own talent and that of the people around us. 
URL:https://hr-saniikos.com/training/a-journey-to-conscious-leadership-viaje-al-liderazgo-consciente-es/
LOCATION:Ikos Andalusia
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260224T150000
DTEND;TZID=Europe/Athens:20260224T163000
DTSTAMP:20260420T232034
CREATED:20260212T081156Z
LAST-MODIFIED:20260225T131946Z
UID:10000179-1771945200-1771950600@hr-saniikos.com
SUMMARY:The Aesthetic Leader: How Atmosphere Shapes Influence [EN]
DESCRIPTION:This Masterclass introduces Aesthetic Leadership as a practice of leading through presence\, atmosphere and sensory awareness rather than formal authority. Through vivid examples from hospitality and service\, Marc Stierand reveals how everyday actions can become meaningful expressions of leadership. 
URL:https://hr-saniikos.com/training/the-aesthetic-leader-how-atmosphere-shapes-influence-en/
LOCATION:Ikos Andalusia
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260219T110000
DTEND;TZID=Europe/Athens:20260219T120000
DTSTAMP:20260420T232034
CREATED:20251209T081504Z
LAST-MODIFIED:20251209T100149Z
UID:10000152-1771498800-1771502400@hr-saniikos.com
SUMMARY:Presentation Essentials
DESCRIPTION:About this Session \nIn this D2D session\, we focus on building practical\, accessible presentation skills for anyone who wants to communicate more clearly and confidently. Whether participants are completely new to PowerPoint or simply want to improve the way they structure and deliver presentations\, this session provides the fundamentals in a simple\, supportive way. \nWe will walk through the basics of creating a presentation from scratch\, explore easy visual design principles\, and practice effective delivery techniques. Participants will also work hands-on with sample slides and learn how to refine and enhance them step by step.. \n🎯 Learning Objectives \nBy the end of the session\, participants will be able to: \nUnderstand the core principles of effective presentation structure and flow \nApply best practices in PowerPoint and visual design to create clear\, impactful slides \nDemonstrate effective delivery techniques\, including voice\, presence\, and audience engagement \nRefine and enhance existing presentations through hands-on practice and constructive feedback \n🎓 Target Audience \nAny employee required to deliver presentations or communicate information to teams or stakeholders.
URL:https://hr-saniikos.com/training/presentation-essentials/
LOCATION:Corporate Departments
CATEGORIES:D2D Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260218T150000
DTEND;TZID=Europe/Athens:20260218T163000
DTSTAMP:20260420T232034
CREATED:20260212T080809Z
LAST-MODIFIED:20260212T080842Z
UID:10000178-1771426800-1771432200@hr-saniikos.com
SUMMARY:The Listening Leader: Mastering the Most Underrated Skill [EN]
DESCRIPTION:The purpose of “The Listening Leader”\, is inspire leaders providing the insights and tools needed to deepen their capacity to listen with intention\, discern facts from feelings\, and respond with clarity and empathy. Drawing on insights from leading experts and today’s most successful leaders\, this course will focus on active listening\, empathetic communication\, as and will explore practical tools for meeting people where they are\, strengthening connection\, and fostering trust. This experience equips leaders to elevate conversations\, reduce misunderstandings\, and cultivate a more inclusive and responsive leadership presence.
URL:https://hr-saniikos.com/training/the-listening-leader-mastering-the-most-underrated-skill-en/
LOCATION:Ikos Andalusia
CATEGORIES:Masterclass Series
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260218T150000
DTEND;TZID=Europe/Athens:20260218T160000
DTSTAMP:20260420T232034
CREATED:20251024T115257Z
LAST-MODIFIED:20251024T115257Z
UID:10000138-1771426800-1771430400@hr-saniikos.com
SUMMARY:A/R pre-opening Catch-up RDM | D2D IAN
DESCRIPTION:About this Session\nIn this D2D session\, we will review common challenges and recurring mistakes from previous seasons\, highlight best practices\, and discuss how to apply them effectively. The goal is to ensure full understanding\, alignment\, and operational success for the upcoming season. \n🎯 Learning Objectives\nBy the end of the session\, the participants will be able to: \n\nComprehend the key departmental Accounts Receivable (A/R) procedures and requirements.\nDemonstrate an understanding of how their actions impact the daily reconciliation process.\nIdentify common A/R errors and apply strategies to prevent them.\nAddress and resolve inquiries related to A/R procedures with confidence.\n\n🎓 Target Audience\nRoom Division Managers\, Front Office Managers\, Duty Managers
URL:https://hr-saniikos.com/training/a-r-pre-opening-catch-up-rdm-d2d-ian/
LOCATION:Ikos Andalusia
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/20201130162652-54ce762a-me.jpg
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BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260213T130000
DTEND;TZID=Europe/Athens:20260213T140000
DTSTAMP:20260420T232034
CREATED:20251209T135516Z
LAST-MODIFIED:20251209T135516Z
UID:10000155-1770987600-1770991200@hr-saniikos.com
SUMMARY:A/R Procedures in VIP
DESCRIPTION:About this Session \nThis D2D session outlines the A/R responsibilities within the VIP department\, with a focus on handling payments connected to guest services and coordinating with internal and external stakeholders.\nUnderstanding these processes ensures accuracy in deposits\, payment confirmations\, and communication flows\, all of which support transparent reporting and timely revenue recognition. Participants will gain clarity on how VIP procedures align with Group standards and how their actions influence the daily reconciliation process. \n  \n🎯 Learning Objectives \nBy the end of the session\, participants will be able to: \nUnderstand how A/R workflows operate within VIP and how they connect with other departments. \nIssue and track proforma invoices accurately and manage deposit-related processes for B2B and B2C cases. \nApply the correct communication formats when liaising with external stakeholders\, ensuring AR visibility and consistency. \nAcknowledge the impact of timely and accurate A/R handling on departmental efficiency and the overall financial cycle. \n  \n🎓 Target Audience \nVIP Team Members\, Team Leaders\, and staff involved in coordinating guest services\, managing payments\, and communicating with external stakeholders.
URL:https://hr-saniikos.com/training/a-r-procedures-in-vip/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/ikos_dassia_anne_Semonin_2880x1925-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260213T090000
DTEND;TZID=Europe/Athens:20260213T150000
DTSTAMP:20260420T232034
CREATED:20251022T152338Z
LAST-MODIFIED:20260204T074737Z
UID:10000120-1770973200-1770994800@hr-saniikos.com
SUMMARY:Induction TTT | *New Trainers IAN
DESCRIPTION:About this Session\nThis highly interactive session is designed to prepare and coach selected team members to effectively deliver the organizational Induction Training Program to the operational teams of their Resort. \nParticipants will learn how to create engaging and memorable learning experiences that meet the highest standards and lead to tangible\, long-lasting business results. \n🎯 Learning Objectives\nBy the end of the workshop\, participants will be able to: \n\nUnderstand and embrace the role of an effective Induction Trainer\nUse available training media and facilitator guides efficiently\nManage training groups and handle challenging participants with confidence\nApply advanced presentation and training delivery skills\nDemonstrate effective body language during training sessions\nUse verbal and non-verbal communication techniques to enhance engagement\n\n🎓 Target Audience\nNew Operational team members selected by their respective Hotel Management to serve as Induction Trainers.
URL:https://hr-saniikos.com/training/induction-ttt-new-trainers-ian/
LOCATION:Ikos Andalusia
CATEGORIES:Train the Trainer
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/SANI-_-SANCTUARY-_-BEACH-SEASHELL_1575x1050-2.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260210T090000
DTEND;TZID=Europe/Athens:20260213T170000
DTSTAMP:20260420T232034
CREATED:20251022T151201Z
LAST-MODIFIED:20260126T135638Z
UID:10000112-1770714000-1771002000@hr-saniikos.com
SUMMARY:Management Essentials | IAN
DESCRIPTION: Agenda Day 10/02\n\nPerformance Management Alignment | 09:30-12:15\nTalent Development Tools (R&A\, Feedback channels) | 13:00-13:45\nInternal Communications (Intranet\, Viva\, MS Accounts) | 14:00-14:45\n\nAgenda Day 11/02\n\nHR Essentials | 09:30-11:15\nFacilitation Methodology | 11:30-13:45\nGDPR & Compliance Training | 14:00-14:45\nAmbassadors Program | 15:00-15:45\n\nAgenda Day 12/02\n\nGuest Journey Map/ Operating Standards | 09:30-10:15\nService Recovery Outcomes/ Guest Feedback & KPIs | 10:30-11:15\nL&D (eLp\, D2D\, Induction\, Ops Training Calendar\, Leadership Essentials) | 11:30-13:45\nSustainability Highlights | 14:00-14:45\n\nAgenda Day 4\n\nInduction for New Managers/ Train the Trainer | 09:30-13:00\nOPEX/CAPEX/Payroll (MIS) | 13:45-15:30
URL:https://hr-saniikos.com/training/management-essentials-ian/
LOCATION:Ikos Andalusia
CATEGORIES:Management Essentials
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/Sani-Resort-_-Rafa-Nadal-Tennis-Center-_-Court_2880x1617-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Athens:20260205T130000
DTEND;TZID=Europe/Athens:20260205T140000
DTSTAMP:20260420T232034
CREATED:20251209T134008Z
LAST-MODIFIED:20251209T134008Z
UID:10000153-1770296400-1770300000@hr-saniikos.com
SUMMARY:A/R Procedures in CRS
DESCRIPTION:About this Session \nIn this D2D session\, we focus on the A/R procedures within the CRS environment and how they support accurate financial flows across the properties. By mastering the correct steps for handling bookings\, payments\, and internal communication\, participants ensure smooth reconciliation\, consistency in reporting\, and operational alignment across departments. \nThis knowledge empowers CRS team members to manage A/R processes confidently\, prevent discrepancies\, and contribute to the financial integrity of the Group. \n  \n🎯 Learning Objectives \nBy the end of the session\, participants will be able to: \nUnderstand the end-to-end A/R workflow in CRS and how it supports daily financial operations. \nApply the correct procedures for issuing proforma invoices\, monitoring payments\, and coordinating with internal departments. \nUse the approved communication standards for B2B and B2C interactions with external stakeholders. \nRecognize how accurate A/R handling directly affects reconciliation\, revenue accuracy\, and reporting timelines. \n  \n🎓 Target Audience \nCRS Team Members\, Reservations Agents\, Supervisors\, and Coordinators involved in payment handling\, invoicing\, and cross-department collaboration.
URL:https://hr-saniikos.com/training/a-r-procedures-in-crs/
LOCATION:Ikos Kissamos
CATEGORIES:D2D Sessions
ATTACH;FMTTYPE=image/jpeg:https://hr-saniikos.com/wp-content/uploads/2025/10/ikos_dassia_anne_Semonin_2880x1925-scaled.jpg
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