Management Essentials | IOC & IOL
- This Training has passed.
February 3 @ 9:00 am - February 6 @ 5:00 pm EET
IOC
Agenda Day 1
- HR Essentials | 09:30-11:15
- L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 11:30-13:00
- Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45
- Sustainability Highlights | 15:00-15:45
Agenda Day 2
- Facilitation Methodology | 09:30-11:15
- Performance Management Alignment | 11:30-14:45
- Talent Development Tools (R&A, Feedback channels) | 15:00-15:45
Agenda Day 3
- Guest Journey Map/ Operating Standards | 09:30-10:15
- Service Recovery Outcomes/ Guest Feedback & KPIs | 10:30-11:15
- OPEX/CAPEX/Payroll (MIS) | 11:30-13:15
- GDPR & Compliance Training | 14:00-14:45
- Ambassadors Program | 15:00-15:45
Agenda Day 4
- Induction for New Managers/Train the Trainer | 09:30-13:00
IOL
Agenda Day 1
- Performance Management Alignment | 09:30-12:15
- Talent Development Tools (R&A, Feedback channels) | 13:00-13:45
- Internal Communications (Intranet, Viva, MS Accounts) | 14:00-14:45
- GDPR & Compliance Training | 15:00-15:45
Agenda Day 2
- L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 09:30-11:15
- HR Essentials | 11:30-13:45
- Facilitation Methodology | 14:00-15:30
Agenda Day 3
- Guest Journey Map/ Operating Standards | 09:30-10:15
- Service Recovery Outcomes/ Guest Feedback & KPIs | 10:30-11:15
- OPEX/CAPEX/Payroll (MIS) | 11:30-13:15
- Sustainability Highlights | 14:00-14:45
- Ambassadors Program | 15:00-15:45