Management Essentials | SM

  • This Training has passed.
February 24 @ 9:00 am - February 27 @ 5:00 pm EET

Agenda Day 1

  • L&D (eLp, D2D, Induction, Ops Training Calendar, Leadership Essentials) | 09:30-11:00
  • HR Essentials | 11:30-13:00
  • Workplace Violence & Harassment – Recognition, Prevention and Response| 13:00-15:30

Agenda Day 2

  • Performance Management Alignment | 09:30-12:00
  • Talent Development Tools (R&A, Feedback channels) | 12:25-13:00
  • Facilitation Methodology | 14:00-15:45

Agenda Day 3

  • Guest Feedback, KPIs and Analytics (Digital Surveys/ReviewPro, TripAdvisor) | 09:30-10:15
  • Brand Standards & SOPs | 10:30-11:15
  • OPEX/CAPEX/Payroll (MIS) | 11:30-13:45
  • Ambassadors Program | 14:15-15:00
  • Sustainability Highlights| 15:15-16:00

Agenda Day 4

  • GDPR & Compliance Training | 09:30-10:15
  • Internal Communications (Intranet, Viva, MS Accounts) | 10:45-11:30
  • Train the Trainer/ Induction for new managers | 12:45-16:00

SIG Management Essentials Training Program

Details

  • Start: February 24 @ 9:00 am EET
  • End: February 27 @ 5:00 pm EET
  • Training Category:

Organizational Unit

Other

Language
English
Eligibility
Departmental
Role Level
Manager
Department
Entertainment, Food & Beverage, Front Office, Gardens, Housekeeping, Kitchen, Kids, Maintenance, Markets, Security, Spa, Sports & Recreation, Warehouse

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